Welcome to the Sumever Help Center. Below are the most common questions and issues our customers face. For more detailed policies, refer to our FAQs, Shipping Info, and Return Policy.
📦 Orders & Tracking
🔹 How do I track my order?
Once your order ships, we’ll email you a tracking number and link. You can also log in to your Sumever Account and view the tracking details under “Orders.”
🔹 What should I do if my tracking shows ‘delivered’ but I haven’t received it?
First, check with neighbors or building managers, and review the delivery location in your tracking. If it still can’t be located, please contact our support team within 7 days at support@sumeverlimited.com. We’ll assist with a resolution.
🔹 Can I cancel or edit my order?
You can cancel or change your order within 12 hours of placing it by contacting us. After this window, your order may have already been processed and shipped, and cancellation is no longer guaranteed.
🚚 Shipping & Delivery
🔹 How long does shipping take?
Shipping times depend on your location and the product’s warehouse origin:
U.S. orders: 4–12 business days
International orders: 10–25 business days
Delays may occur during peak seasons, customs inspections, or weather disruptions.
🔹 What shipping carriers do you use?
We partner with reliable logistics providers including USPS, UPS, YunExpress, 4PX, and DHL, depending on your location and item.
🔹 Do you ship internationally?
Yes! We ship worldwide. Delivery times and customs processing vary by country. International customers are responsible for any applicable import taxes or customs duties.
🔁 Returns & Refunds
🔹 Can I return my order?
Yes. You can return eligible items within 30 days of delivery. Items must be unused and in original packaging. Return authorization is required, so please email support@sumeverlimited.com before returning anything.
🔹 What items are not returnable?
We do not accept returns for:
Personalized/customized items
Health & hygiene products (e.g. opened skincare or wellness items)
Final sale items
🔹 How long does it take to receive a refund?
Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.
🛍️ Product Questions
🔹 Are smart home devices compatible with Alexa/Google?
Yes — many of our smart plugs, lights, and hubs are compatible with Amazon Alexa and Google Home. Compatibility is listed on each product page.
🔹 Are pet products safe for small dogs/cats?
Yes — our pet accessories and smart devices are designed for home use and safety-tested by our suppliers. Always supervise your pet when using a new toy or device, especially on first use.
💬 Still Need Help?
If you can’t find the answer here, feel free to contact our team:
📧 Email: support@sumeverlimited.com
🕐 Support Hours: Mon–Fri, 9:00 AM – 5:00 PM (U.S. Central Time)
We’re here to help!